Frequently Asked Questions about Clip-in Hair Extensions Human Hair

Frequently asked questions about clip-in hair extensions

Here you will find answers to the most common questions about our clip-in hair extensions. Can't find the answer to your question? Please contact us at info@pomaya.se .

About the product

What are clip-in hair extensions?
Clip-in hair extensions are strands of real hair that are attached to your own hair using small clips. They are easy to put in and take out, and give you longer, fuller hair in just minutes.

Is the hair real?
Yes, all of our clip-in hair extensions are made from 100% genuine Remy hair of the highest quality. This means that the hairs lie in the same direction, which gives a natural look and reduces the risk of matting.

How long do clip-in hair extensions last?
With proper care, our clip-in hair extensions can last 6-12 months or longer. The lifespan depends on how often you use them and how well you care for them.

Can I dye or lighten my hair?
Yes, because the hair is real, you can dye, tone and treat it just like your own hair. However, we recommend that you have this done by a professional hairdresser for best results.

How much does the clip-in hair extensions weigh?
Weight varies depending on length and set, but our clip-in hair extensions are designed to be lightweight and comfortable to wear all day.

Color and matching

How do I choose the right color?
We recommend that you compare your hair color with our color samples in natural light. If you are unsure, you can order color samples or contact our customer service for assistance.

Why does the color look different on my screen?
Colors may vary depending on screen settings and lighting conditions. We recommend that you view our product images in natural light and order color samples if necessary.

Can I order color samples?
Yes, we offer color samples so you can see and feel the hair before you make your purchase. Contact us for more information.

Length and volume

How do I measure the correct length?
Length is measured from the top of the clips to the longest point of the hair when straight. See our length guide for more detailed information and images.

How many clips are there in a set?
The number of clips varies depending on which set you choose. Information on the number of clips and sections can be found in the product description for each set.

Do clip-in hair extensions give natural volume?
Yes, our clip-in hair extensions are designed to provide natural volume and length. The result depends on how much hair you have to start with and how you apply the hair extensions.

Usage and styling

How do I put in clip-in hair extensions?
It's easy! Divide your hair into sections, attach the clips close to your scalp and let your own hair fall over the extensions for a natural result. See our guide for detailed instructions.

Can I use heat styling on my hair extensions?
Yes, you can use straighteners, curling irons and blow dryers on our human hair. Always use heat protection and avoid excessive heat to extend the life of the hair.

Can I sleep with clip-in hair extensions?
We recommend that you take out your clip-in extensions before sleeping to avoid matting and wear on both the extensions and your own hair.

Can I bathe or shower with clip-in hair extensions?
We recommend that you take out your hair extensions before bathing or showering to extend their lifespan.

Care and maintenance

How often should I wash my clip-in hair extensions?
Wash your extensions after about 15-20 uses, or when they start to feel dry or product-build-up. Use mild, sulfate-free products.

How do I store my clip-in hair extensions?
Store the hair extensions on a hanger or in the included packaging when not in use. Make sure the hair is clean and dry before storing.

How do I avoid felting?
Brush your hair gently with a soft brush before and after use. Avoid rubbing your hair when washing it and let it air dry whenever possible.

Shipping and delivery

How long is the delivery time?
We will pack and ship your order within 1-2 business days. Delivery time depends on the shipping option and destination chosen.

What shipping options are available for Sweden?
- Free standard shipping (0 SEK) for orders over 1,499 SEK - delivery 1-2 days
- Agent (99 SEK) - delivery to the nearest agent 1-2 days
- Home delivery (59 SEK) - delivery directly to your home

Do you deliver to other countries?
Yes! We deliver to Denmark, France, Italy, Norway, Poland, Spain and Germany.
- Europe Standard Shipping (free over 2,000 SEK) - delivery 5-10 working days
- Europe Express Shipping (180 SEK) - delivery 5-7 working days

Can I track my package?
Yes, all our shipments are trackable. You will receive a tracking number via email once your package has been shipped.

What happens if I am not home when the package is delivered?
If you have chosen delivery to a representative, you will receive a message when the package is ready for collection. For home delivery, the shipping company will usually leave a message on how to collect your package.

Returns and exchanges

Can I return my order?
Yes, we have a 30 day return policy on unopened products. The hair must be in its original packaging and unused.

What do I do if the product is damaged?
Contact our customer service immediately at info@pomaya.se with pictures of the damage and we will help you.

How do I return my order?
Please contact our customer service for return instructions. You are responsible for return shipping unless the product is faulty.